JuanGame Privacy Policy – How We Keep Your Data Safe

Full Policy

JuanGame Privacy Policy

Welcome to JuanGame — the online gaming platform trusted by thousands of Filipino players across the country. We know that handing over personal information online can feel risky, so we want to be straight with you: we handle your privacy with the same care you expect when you place a bet. This privacy policy covers everything from what data we collect to how we protect it and your rights as a JuanGame user.

By registering and using JuanGame's services, you agree to the terms outlined in this privacy policy. If you do not agree with any part of this document, please refrain from using the platform. We recommend reading this page in full — it is written in plain language so every Kabayan can understand exactly where they stand.

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Who We Are

JuanGame (accessible at juangame.app) is an online gaming and entertainment platform licensed to operate in the Philippines. We offer a wide range of games including Color Game, Sports Betting, Pusoy, Poker, Virtual Sports, Slots, and JILI Slots — all designed to bring you the best local gaming experience in a safe, regulated environment.

As the data controller for this platform, JuanGame is responsible for all personal data collected through our website and mobile apps. For any privacy-related concerns, you can reach our Data Privacy Officer (DPO) at privacy@juangame.app.

What Personal Data We Collect

JuanGame collects personal data to deliver our services, maintain regulatory compliance under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), and improve your overall gaming experience. The types of data we may collect include:

• Account registration data: Full name, date of birth, email address, mobile number, and username.
• Identity verification data (KYC): Government-issued ID (e.g., PhilSys National ID, UMID, Passport, Driver's License), selfie photos, and proof of address.
• Financial data: GCash number, Maya account, bank account details (BDO, BPI, UnionBank), and transaction history. Note: we do not store full card numbers; card payments are handled by our certified payment processors.
• Usage and behavioural data: Pages visited, games played, bets placed, session duration, and click behaviour — collected via cookies and similar technologies.
• Device and technical data: IP address, browser type, operating system, device model, and connection type.
• Customer support communications: Messages, emails, chat logs, and any information you voluntarily share when contacting our support team.
• Geolocation data: General location based on IP address, used to ensure compliance with applicable gaming regulations.

Why We Collect Your Data (Lawful Bases)

JuanGame processes your personal data only when we have a valid legal basis to do so. Our lawful bases include:

• Contractual necessity: To create and manage your account, process deposits and withdrawals, and provide the gaming services you signed up for.
• Legal obligation: To comply with Anti-Money Laundering (AML) regulations, PAGCOR licensing requirements, and the Data Privacy Act of 2012.
• Legitimate interests: To detect and prevent fraud, secure our platform, improve our games, and analyse usage patterns — without overriding your rights.
• Consent: To send you promotional emails, SMS notifications, or push notifications about bonuses, new games, and special promos. You can withdraw this consent at any time.

How We Use Your Information

Your personal information collected by JuanGame is used exclusively for the following purposes:

• Creating and maintaining your JuanGame account.
• Verifying your identity to comply with KYC and AML requirements.
• Processing deposits, bets, withdrawals, and bonus credits.
• Providing personalised gaming recommendations and relevant promotions.
• Detecting suspicious activity, preventing fraud, and maintaining platform security.
• Responding to your inquiries and resolving disputes through our support team.
• Sending transaction confirmations and important account notifications.
• Improving our platform through analytics and A/B testing.
• Complying with our licensing obligations and applicable Philippine laws.

Cookies and Tracking Technologies

JuanGame uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us remember your preferences, keep you logged in, and understand how you use our site.

We use the following types of cookies:

• Essential cookies: Required for the platform to function correctly — including login sessions and security tokens. You cannot opt out of these without affecting service functionality.
• Analytics cookies: Help us understand how players navigate JuanGame so we can improve game load times, fix bugs, and optimise the user experience.
• Marketing cookies: Used to deliver relevant promotions and measure the effectiveness of our campaigns. You can opt out via our cookie preference centre.

You can manage or disable cookies through your browser settings. However, disabling essential cookies may prevent you from accessing certain features of JuanGame.

Sharing Your Data With Third Parties

JuanGame does not sell your personal data. We are not in the business of monetising your information — period. However, we may share your data with trusted third-party service providers on a need-to-know basis, strictly for the purposes listed below:

• Payment processors: GCash, Maya (PayMaya), GrabPay, Coins.ph, InstaPay/PESONet partners, and Visa/Mastercard networks — to process your transactions securely.
• KYC and identity verification providers: To validate government IDs and confirm your eligibility to play.
• Fraud detection and AML compliance tools: To monitor for suspicious activity and meet our regulatory obligations.
• Cloud hosting and infrastructure providers: To store data securely in servers that comply with international data protection standards.
• Customer support platforms: To manage your support tickets and chat history.
• Regulatory and law enforcement authorities: Where required by Philippine law, court order, or PAGCOR audit.

All third-party partners are contractually bound to handle your data responsibly, securely, and only as instructed by JuanGame.

Data Storage and Retention

Your personal data is stored on secure servers within cloud infrastructure that meets international security certifications. We retain your data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

• Active account data: Retained for the duration of your active account.
• Transaction records: Retained for a minimum of five (5) years to comply with AML regulations and Philippine accounting standards.
• KYC documents: Retained for five (5) years after account closure as required by PAGCOR and AML law.
• Marketing consent records: Retained until you withdraw consent or request deletion.
• Closed account data: General account data is retained for six (6) months post-closure before permanent deletion, unless legal obligations require longer retention.

Your Rights Under the Data Privacy Act

As a Filipino data subject under RA 10173, you have the following rights regarding your personal data held by JuanGame:

• Right to be Informed: Know what personal data we collect and how it is used — which is exactly what this privacy policy is for.
• Right to Access: Request a copy of your personal data held by JuanGame at any time.
• Right to Rectification: Correct inaccurate or outdated personal information in your account.
• Right to Erasure or Blocking: Ask us to delete or block your personal data in circumstances where processing is no longer necessary or lawful.
• Right to Object: Object to processing based on legitimate interests or for direct marketing purposes.
• Right to Data Portability: Request a structured, machine-readable copy of your personal data.
• Right to File a Complaint: Lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your rights have been violated.

To exercise any of these rights, send an email to privacy@juangame.app with your registered account details. We will respond within fifteen (15) business days.

Data Security Measures

JuanGame invests seriously in data security. We maintain a multi-layered approach to protecting your personal information, including:

• TLS 1.3 encryption for all data transmitted between your device and our servers.
• AES-256 encryption for sensitive data stored at rest, including payment credentials.
• Multi-factor authentication (MFA) options for your JuanGame account.
• Regular third-party security audits and penetration testing.
• Strict role-based access controls — only authorised staff can access personal data, and only when necessary.
• Incident response protocols to detect, contain, and notify affected users of any data breach within seventy-two (72) hours as required by law.

Children's Privacy

JuanGame is strictly for players who are eighteen (18) years of age or older. We do not knowingly collect or process personal data from minors. If we discover that a user is under the legal age, their account will be suspended immediately and any associated data deleted. Parents or guardians who believe a minor has registered on JuanGame should contact us immediately at privacy@juangame.app.

Changes to This Privacy Policy

JuanGame may update this privacy policy from time to time to reflect changes in our services, technology, or applicable Philippine laws. When we make significant changes, we will notify you via email or a prominent notice on the platform before the changes take effect. We encourage you to review this page periodically.

Your continued use of JuanGame after the effective date of any updated policy constitutes your acceptance of the revised terms.

Contact Our Data Privacy Officer

Got questions, concerns, or requests about your personal data? Our Data Privacy Officer is here to help. Reach out to us directly — we aim to respond within 15 business days.

• Email: privacy@juangame.app
• Website: juangame.app

You also have the right to raise concerns directly with the National Privacy Commission (NPC) of the Philippines at www.privacy.gov.ph if you feel your data rights have not been properly addressed.