JuanGame Terms and Conditions – Know the Rules Before You Play

01 Acceptance of Terms

By accessing or using JuanGame — including visiting the website at juangame.app, registering an account, making a deposit, or participating in any game or promotion — you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions in their entirety. This is a binding legal agreement between you and JuanGame.

If you do not agree to any part of these Terms, you must not use the JuanGame platform. Your continued use of JuanGame after any update to these Terms constitutes your acceptance of the revised version. We recommend bookmarking this page and checking it periodically for any changes.

02 Eligibility

To register and use JuanGame, you must meet all of the following eligibility requirements at the time of registration and at all times thereafter:

• You must be at least 21 years of age. JuanGame strictly prohibits underage gambling and will take all necessary steps to enforce this requirement.
• You must be located in a jurisdiction where online gambling is permitted under applicable law.
• You must not be on any self-exclusion list maintained by JuanGame or any recognised gambling regulatory body.
• You must not be an employee, officer, director, or close family member of a JuanGame employee.
• You must have the legal capacity to enter into binding agreements under Philippine law.

JuanGame reserves the right to request proof of age and identity at any time. If a player is found to be underage, any account balance will be forfeited and the account permanently closed. Winnings obtained while underage cannot be claimed under any circumstances.

03 Account Registration and Security

One Account Per Player

Each player is permitted to hold only one active JuanGame account. Creating duplicate accounts is strictly prohibited and may result in the suspension or permanent closure of all associated accounts, along with the forfeiture of any balances or pending withdrawals. If you believe a duplicate account has been created in your name without your knowledge, contact JuanGame support immediately at support@juangame.app.

Accurate Information Required

You must provide complete, accurate, and truthful information during registration and keep your account details up to date at all times. JuanGame may request documentary verification of your identity, address, or payment methods at any time as part of standard Know Your Customer (KYC) and Anti-Money Laundering (AML) procedures. Failure to provide requested documents within a reasonable timeframe may result in account restrictions or closure.

Account Security

You are solely responsible for maintaining the confidentiality of your JuanGame login credentials, including your password. JuanGame will never ask for your full password via email or any channel. If you suspect unauthorised access to your account, you must notify JuanGame support immediately and change your password without delay. JuanGame cannot be held liable for losses resulting from unauthorised account access caused by your failure to maintain the security of your login details.

04 Deposits and Withdrawals

Accepted Payment Methods

JuanGame accepts deposits and processes withdrawals via the following Philippine-local payment methods: GCash, Maya, GrabPay, Coins.ph, InstaPay, PESONet bank transfers, BDO online banking, BPI Mobile, UnionBank, and Visa/Mastercard debit and credit cards. JuanGame does not accept cash deposits, payments from third-party accounts, or cryptocurrency transactions unless specifically stated.

Deposit Conditions

All deposits must originate from a payment account held in your own name. JuanGame reserves the right to return deposits and close accounts if the payment method used does not belong to the registered account holder. Minimum and maximum deposit limits apply per transaction and are displayed in the cashier section of your account.

Withdrawal Conditions

Withdrawal requests are processed as promptly as possible. Processing times may vary depending on the payment method selected and any pending verification requirements. JuanGame reserves the right to request additional identification documents before processing a withdrawal, particularly for first-time withdrawal requests or withdrawals above a specified threshold. Withdrawal requests that trigger AML review may take additional time to process.

• Withdrawals can only be made to payment accounts held in the same name as the JuanGame account.
• Bonus funds must meet wagering requirements before the resulting winnings can be withdrawn.
• JuanGame does not charge withdrawal fees, though your payment provider may apply their own charges.
• JuanGame reserves the right to limit the maximum amount that can be withdrawn per day or per week.

05 Bonuses and Promotions

JuanGame offers various bonuses and promotions to both new and existing players. Each individual promotion has its own specific terms — including eligible games, minimum deposit requirements, wagering requirements, maximum bet amounts while a bonus is active, and expiry dates. These specific terms are published alongside each promotion and form part of these overall Terms and Conditions.

General Bonus Rules

• Bonuses are available to one account per player, per household, and per IP address unless otherwise stated.
• JuanGame reserves the right to decline or withdraw a bonus offer if it suspects abuse or exploitation of promotional terms.
• Bonus funds cannot be transferred, sold, or exchanged for cash unless the applicable wagering requirements have been fully met.
• Placing bets using bonus funds that exceed the maximum allowed bet stated in a promotion will result in the forfeiture of bonus winnings.
• Bonuses have an expiry date. Any unused bonus funds or free spins that have not been used within the specified validity period will expire and be removed from your account without notice.
• JuanGame reserves the right to modify, cancel, or suspend any promotion at any time without prior notice.

If you have any questions about the terms of a specific promotion, contact JuanGame support before claiming the bonus. Support is available via email at support@juangame.app.

06 Gameplay and Fair Use

All games offered on JuanGame are powered by certified Random Number Generator (RNG) technology that has been independently tested and audited. Game outcomes are completely random and cannot be influenced, predicted, or manipulated by any party — including JuanGame staff. Each spin, hand, or event is entirely independent of all previous results.

JuanGame does not guarantee that every player will win or profit from playing on the platform. The nature of gambling means that players may lose money. By using JuanGame, you acknowledge and accept this risk. All Return to Player (RTP) figures quoted in game information sections are theoretical averages calculated over millions of rounds and do not represent guaranteed returns for any individual playing session.

In the event of a technical malfunction — including server errors, disconnections, or game software errors — any affected bets may be voided and stakes returned to the player's account. JuanGame will not be liable for any claimed winnings that result from a malfunction or software error.

07 Prohibited Activities

The following activities are strictly prohibited on JuanGame and will result in immediate account suspension, forfeiture of funds, and may be reported to relevant authorities:

• Using software, bots, scripts, or any automated tools to manipulate gameplay or gain an unfair advantage.
• Engaging in any form of collusion with other players to manipulate game outcomes.
• Exploiting software bugs, glitches, or errors — any such discoveries must be reported to JuanGame support immediately.
• Abusing bonus systems through the creation of multiple accounts, syndicated play, or any other method designed to extract value dishonestly.
• Using JuanGame for money laundering or any other financial crime.
• Providing false or misleading identity information during registration or KYC verification.
• Accessing the platform from a jurisdiction where online gambling is prohibited.
• Allowing a minor to access or use your JuanGame account.

08 Responsible Gaming

JuanGame is committed to promoting responsible gambling and takes the welfare of its players seriously. Gaming on JuanGame is intended to be a form of entertainment — not a way to generate income or resolve financial difficulties.

JuanGame provides the following responsible gaming tools, accessible from your account settings:

• Deposit Limits — set daily, weekly, or monthly limits on how much you can deposit.
• Loss Limits — restrict the amount you can lose within a specified time period.
• Session Time Reminders — receive notifications when you have been playing for a set duration.
• Cooling-Off Periods — temporarily suspend your account for a set number of days.
• Self-Exclusion — permanently close your account if you feel you need to stop playing entirely.

Once a self-exclusion request is submitted, JuanGame will close the account promptly and use all reasonable measures to ensure the player cannot open a new account during the exclusion period. Self-exclusion requests are irreversible for the duration specified. For more information, visit our Responsible Gaming page.

09 Privacy and Data Protection

JuanGame collects, processes, and stores personal data in accordance with its Privacy Policy, which forms part of these Terms and Conditions. By registering a JuanGame account, you consent to the collection and processing of your personal information as described in the Privacy Policy.

JuanGame uses SSL/TLS encryption to protect data transmitted between your device and the platform. Player data is used for account management, identity verification, fraud prevention, regulatory compliance, and the personalisation of the gaming experience. JuanGame will not sell your personal data to third parties for marketing purposes.

10 Intellectual Property

All content on juangame.app — including but not limited to logos, graphics, software, game interfaces, text, and other materials — is the property of JuanGame or its respective licensors and is protected by applicable copyright and intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal entertainment purposes only.

You may not copy, reproduce, modify, distribute, or create derivative works from any JuanGame content without explicit written permission from JuanGame. Unauthorised use of JuanGame's intellectual property may result in civil or criminal liability.

11 Limitation of Liability

To the maximum extent permitted by applicable law, JuanGame and its affiliates, officers, employees, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the platform — including but not limited to gambling losses, technical errors, service interruptions, or data loss.

JuanGame makes reasonable efforts to maintain platform availability, but does not guarantee uninterrupted or error-free service. Scheduled maintenance, technical issues, or events outside JuanGame's reasonable control may result in temporary unavailability. JuanGame will not be liable for losses resulting from such service interruptions.

Nothing in these Terms excludes or limits liability for fraud, death, or personal injury caused by JuanGame's negligence, or any other liability that cannot be excluded by law.

12 Account Termination and Suspension

JuanGame reserves the right to suspend, restrict, or permanently close any account at any time if:

• A player violates any provision of these Terms and Conditions.
• Fraudulent, abusive, or criminal activity is suspected.
• A player is found to be ineligible (e.g., underage or in a prohibited jurisdiction).
• Required KYC documents are not provided within a reasonable timeframe.
• Regulatory or legal obligations require account closure.

Players may also close their own account voluntarily at any time by contacting JuanGame support. Upon closure, any remaining balance in the account (after deducting any bonus funds that have not met wagering requirements) will be returned to the player via their registered payment method, subject to standard verification procedures.

You may also request account closure at any time via email at support@juangame.app. Responsible gaming closures (self-exclusion) are processed with priority.

13 Changes to These Terms

JuanGame reserves the right to amend, update, or replace these Terms and Conditions at any time. When material changes are made, JuanGame will provide reasonable notice by updating the "Last Updated" date at the top of this page and, where practicable, by notifying registered players via email or in-platform notification.

Your continued use of JuanGame after any changes to these Terms constitutes your acceptance of the revised Terms. If you disagree with any update, your only recourse is to close your account. We recommend reviewing this page periodically so you are always aware of the current Terms.

14 Governing Law and Dispute Resolution

These Terms and Conditions are governed by and construed in accordance with the laws of the Philippines. Any disputes arising out of or in connection with these Terms — including disputes relating to their existence, validity, or termination — shall be subject to the exclusive jurisdiction of the competent courts of the Philippines.

Before initiating formal proceedings, JuanGame encourages players to contact the support team at support@juangame.app to attempt an amicable resolution. Most account issues and disputes can be resolved quickly and fairly through direct communication with the JuanGame support team.

15 Contact JuanGame

If you have any questions, concerns, or complaints regarding these Terms and Conditions, or any aspect of your experience on JuanGame, please contact our support team:

• Email: support@juangame.app
• Website: juangame.app
• Support Hours: Available 24 hours a day, 7 days a week

For responsible gaming concerns, self-exclusion requests, or account closure due to gambling-related issues, please visit our Responsible Gaming page or contact support directly. All responsible gaming requests are treated with priority and handled with discretion.